Shipping policy

Thank you for shopping with Adrolux. This Shipping Policy explains how we process, ship, and deliver orders within the United States. We are committed to providing a smooth, transparent, and reliable delivery experience for every customer.

Order Processing Time

Processing Window: Orders are processed within 1–3 business days (excluding weekends and holidays).
Confirmation: Once your order has been processed, you will receive a confirmation email with shipping details.
Peak Seasons: During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Locations

Adrolux currently ships within the United States. If you are located outside the U.S., please contact us at support@adrolux.store to confirm availability before placing your order.

Estimated Delivery Times

Standard Shipping: 7–12 business days.
Note: Delivery times are estimates and not guaranteed. Unexpected delays (weather, carrier issues, or high order volume) may occasionally occur.

Shipping Costs

Shipping Fee: FREE on all orders.
We are proud to offer site-wide free shipping to ensure the best value for our customers.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can use this number to monitor your package’s delivery status.
If you do not receive tracking details within 5 business days, please contact our support team.

Incorrect Address Information

Please ensure your shipping address is accurate at checkout. Adrolux is not responsible for:

Delays due to incorrect or incomplete addresses.
Packages delivered to incorrectly provided addresses.
Action: If you notice an error in your address, contact us immediately at support@adrolux.store.

Lost or Delayed Packages

If your package is delayed beyond the estimated timeframe:

Check the tracking information provided in your email.
Contact the shipping carrier for updates.
If further assistance is needed, contact our support team. We will work with the carrier to help resolve the issue.

Damaged Packages

If your order arrives damaged:

Take clear photos of the packaging and the item.
Contact us within 48 hours of delivery.
Include your order number and photos for a faster resolution.

Split Shipments

In some cases, items may ship separately due to warehouse availability. You will receive separate tracking numbers if this occurs.

Contact Information

If you have any questions regarding shipping, please contact us:

Email: support@adrolux.store
Phone: +13194410462
Business Address: 8375 Sultana Ave unit 2, Fontana CA 92335, USA

Our Commitment

At Adrolux, we are committed to providing reliable and transparent shipping services. Your satisfaction and trust are important to us, and we continuously work to improve our delivery experience.