Refund policy

At Adrolux, we want you to be completely satisfied with your purchase. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

In the same condition that you received it.
Unworn or unused, with tags still attached.
In its original packaging.
Accompanied by the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at support@adrolux.store.

Important Notes:

Returns must be sent to the following address:

8375 Sultana Ave Unit 2, Fontana, CA 92335, USA
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (such as food, flowers, or plants).
Custom products (such as special orders or personalized items).
Personal care goods (such as beauty products).
Hazardous materials, flammable liquids, or gases.
Sale items and gift cards (Unfortunately, we cannot accept returns for these).

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must still meet our "same condition" eligibility requirements listed above.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved.

Approval: If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund.
Delays: If more than 15 business days have passed since we’ve approved your return, please contact us at support@adrolux.store.